Refund & Cancellation Policy
Last updated: 10 August 2026
Scope
This policy explains your rights to cancel, reschedule, or request a refund for services purchased from Old Boy Design, in addition to the statutory rights described in our Terms (CGV).
Cancelling or rescheduling a booked project
You may cancel or reschedule a booked project or appointment free of charge up to 24 hours before the scheduled time. Cancellations made within 24 hours of the scheduled appointment or kickoff may incur a fee of 50% of the amount paid, to cover the reserved time.
The 14-day right of withdrawal
As set out in our Terms, French consumer law gives you 14 days from your order date to withdraw without giving a reason, for services not yet performed. If you ask us to begin work (typically the Discover stage) within that period, you consent to us starting immediately and you waive the right to withdraw once the service is fully delivered; where work has only partly begun, you may withdraw and pay only for the proportion delivered.
Refunds after work has begun
If a project is cancelled after Discover has started but before Design is complete, you’re entitled to a refund of any amount paid beyond the value of work actually delivered, minus any fee due under the cancellation clause above. If you cancel after Build has started, refunds are calculated the same way: payment is retained for work already completed, and the remainder is returned.
Care Plan cancellation
Care Plans are billed monthly with no fixed term. You can cancel at any time; cancellation takes effect at the end of the current billing month, and no partial-month refund is issued for a month already billed.
How to request a cancellation or refund
Email support@oldboydesign.com with your order reference. We confirm cancellations and process any refund due within 14 days, using the same payment method you used to pay, once live payment processing is connected.